Prepayment customers miss out on £66 energy bills grant

Richard Neudegg, the director of regulation at Uswitch.com, broke down the vital support prepayment meter customers are missing out on and urged people to “act promptly”.

He explained: “Customers on older traditional prepayment meters have to rely on energy support vouchers to get hold of the £66 a month Energy Bill Support that every household in the country is entitled to over this winter.

“The vouchers have to be used within a few months, and those issued for November have now expired, meaning some households in need have missed out on this payment.

“Every effort needs to be made by energy suppliers to make sure prepayment meter customers are aware of these vouchers, and that they need to act promptly to redeem them.”