Metro’s new Ambassador program aims to boost safety, cleanliness on public transit

LOS ANGELES (KABC) — Metro is launching its new Ambassador pilot program on Monday.

The 300 Metro Ambassadors are trained to help improve the public transportation experience by tracking and report concerns related to cleanliness, safety, disability awareness and other customer service issues.

The Ambassadors will be deployed across Metro’s bus and rail system. The agency operates seven rail lines and about 2,200 buses.

Metro says the 3-5 year pilot program is part of its push to improve security, cleanliness and customer care.