Some Wells Fargo Customers Report Missing Deposits — Here’s What We Know

Some Wells Fargo customers woke up Friday morning to find deposits missing from their checking accounts.

In a statement to NBC, the bank acknowledged some direct deposit transactions were not showing up in accounts and that they were working on a resolution. Wells Fargo said the accounts were safe and secure.

Friday evening, the bank said the issue would be resolved by Saturday and any fees incurred by the issue would be refunded.

“We’ve been actively working to resolve the issue impacting certain customers’ who cannot see direct deposit transactions in their accounts,” the statement said. “The issue will be resolved no later than tomorrow Saturday, March 11. We will also refund fees incurred by this issue. We sincerely apologize for any inconvenience caused by this.”

Upset customers began reaching out to the bank on social media overnight Thursday to report recent deposits that had been listed in their account were now missing, or deposits that were expected Friday were not there, affecting what showed in the available balance.

In a statement to customers early Friday morning, the bank said the missing deposits were due to an unspecified technical issue.

“If you see incorrect balances or missing transactions, this may be due to a technical issue and we apologize. Your accounts continue to be secure and we’re working quickly on a resolution,” the bank said in a statement posted to customers on their website.

It was not immediately clear how widespread the issue is or how many customers it affected.

NBC 5 Responds reached out to the Treasury Department’s Office of the Comptroller of the Currency.

A spokesperson wrote in an email, “Please be advised that the OCC does not comment on individual complaints, specific banks or supervisory activities. The OCC has a very robust consumer complaint program supported by the OCC Customer Assistance Group. We encourage anyone with a complaint against one of our regulated institutions to contact the Customer Assistance Group at 1-800-613-6743 or www.helpwithmybank.gov.”