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A look at the use of conversational AI in US call centers, which some agents find helpful and others say leaves the humans with more complex, intense workloads (Lisa Bannon/Wall Street Journal)

February 19, 2023
Photo of A look at the use of conversational AI in US call centers, which some agents find helpful and others say leaves the humans with more complex, intense workloads (Lisa Bannon/Wall Street Journal)

[ad_1] Lisa Bannon / Wall Street Journal: A look at the use of conversational AI in US call centers, which…

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Technology

A first-person narrative on working as a human fallback for Brenda, a real estate conversational AI chatbot, as part of a team of about sixty operators (Laura Preston/n+1)

December 17, 2022
Photo of A first-person narrative on working as a human fallback for Brenda, a real estate conversational AI chatbot, as part of a team of about sixty operators (Laura Preston/n+1)

[ad_1] Laura Preston / n+1: A first-person narrative on working as a human fallback for Brenda, a real estate conversational…

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Technology

Meta's openness about BlenderBot 3, even as the bot gives offensive responses, is refreshing in the face of secrecy from others developing conversational AI (Parmy Olson/Bloomberg)

August 15, 2022

[ad_1] Parmy Olson / Bloomberg: Meta’s openness about BlenderBot 3, even as the bot gives offensive responses, is refreshing in…

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