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A first-person narrative on working as a human fallback for Brenda, a real estate conversational AI chatbot, as part of a team of about sixty operators (Laura Preston/n+1)

Photo of Grace Will Grace Will December 17, 2022
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A first-person narrative on working as a human fallback for Brenda, a real estate conversational AI chatbot, as part of a team of about sixty operators (Laura Preston/n+1)
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Laura Preston / n+1:

A first-person narrative on working as a human fallback for Brenda, a real estate conversational AI chatbot, as part of a team of about sixty operators  —  THE RECRUITER WAS A CHIPPER WOMAN with a master’s degree in English.  Previously she had worked as an independent bookseller.



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